OUR POLICIES
By booking an appointment or service with Salon Arrch, Arrch Academy, Arrch Social or Arrch Mentoring, you agree to the applicable policies below. Please read these policies carefully before booking.
STUDIO RULES (PRIVATE HOME)
Salon Arrch operates from a private home studio.
- Arrival: Please message us when you arrive. Do not ring the doorbell or wait at the door, as we may still be with another client.
- Parking: Please do not block the driveway, access areas or vehicles.
- Guests: Friends, partners and children are not permitted unless approved by Jamie prior to the appointment.
- Support persons: If you require a support person for accessibility reasons, please notify us before your appointment so arrangements can be made.
AGE POLICY
Clients under 16 may be refused service unless accompanied by a parent or legal guardian. Guardian consent may be required, and the guardian may be required to remain for the duration of the appointment.
CANCELLATION, RESCHEDULING & NO-SHOW POLICY
A valid card is required to secure all Salon Arrch appointments. Your card is not charged at the time of booking. Card details are securely held through Square and may be charged where a fee applies under these policies.
More than 48 hours’ notice:
You may cancel without a fee. One reschedule per appointment is permitted without a fee. Additional reschedules may incur a fee.
24–48 hours’ notice:
A 50% cancellation or rescheduling fee applies.
Less than 24 hours’ notice:
A 100% cancellation or rescheduling fee applies.
No-show:
A 100% fee applies.
All cancellation, rescheduling and no-show fees are calculated using the card payment price displayed on our online booking system at the time of booking, regardless of the client's intended payment method.
Preferred payment pricing applies only to appointments that are attended and paid for using an eligible preferred payment method.
Cancellations and reschedules must be made through the booking system within the required timeframe.
APPOINTMENT CONFIRMATIONS
Square sends an appointment confirmation request approximately 48 hours before your scheduled appointment. Please confirm your appointment as soon as possible after receiving this message.
If your appointment remains unconfirmed, Salon Arrch may contact you to confirm whether you still intend to attend. If we are unable to obtain confirmation, Salon Arrch reserves the right to cancel the appointment at our discretion.
Not confirming your appointment does not constitute a cancellation or reschedule. If you cannot attend, you must cancel or reschedule through the booking system within the required timeframe. Failure to do so may result in the applicable late cancellation or no-show fee.
Clients are responsible for ensuring their contact details are correct and monitoring appointment reminders and communications.
PAYMENT METHODS & PRICING
All prices displayed on our website and online booking system are our card payment prices.
Lower preferred payment pricing is available when paying by:
- PayID
- Cash
- Bank transfer via instant Osko payment
Preferred payment prices reflect our service pricing prior to 1 October and apply only when an eligible preferred payment method is used.
PayID and bank transfers must be received as an instant Osko payment before leaving your appointment.
If paying by debit or credit card, the displayed card payment price applies.
SPECIAL REQUEST APPOINTMENTS & PREMIUM TIME FEES
Appointments outside our standard trading hours, including Sundays and select public holidays, may be available by request and are subject to availability.
Additional fees may apply to out-of-hours and Sunday appointments.
Public holiday appointments incur a 15% premium on the total service price.
LATE ARRIVALS
Please arrive on time. If you are running late, contact us by phone or Instagram private message as soon as possible.
Late arrival may require your service to be shortened or adjusted to avoid impacting following appointments. The full booked service price will still apply.
If there is insufficient time to safely or reasonably perform your service, the appointment may be treated as a late cancellation or no-show and the applicable fee may apply.
ILLNESS AND SAFETY
If you are unwell, contagious or have a condition that may affect the safety of your service, please cancel or reschedule within the required timeframe.
If you arrive unwell or it is unsafe to proceed with your service, Salon Arrch may refuse to perform the appointment.
Illness does not automatically waive cancellation, rescheduling or no-show fees. Applicable fees will be determined by the amount of notice provided in accordance with our cancellation policy.
We appreciate clients choosing not to attend appointments while contagious; however, our cancellation policy remains in place to protect appointment time reserved specifically for each client.
CARD ON FILE & OUTSTANDING FEES
By booking, you authorise Salon Arrch and/or our payment provider to securely store your payment details and charge any applicable fees authorised under these policies, including cancellation and no-show fees.
If a charge cannot be processed in full, the outstanding balance remains payable. Salon Arrch may:
- Reattempt the authorised charge a reasonable number of times.
- Process the amount owing in partial payments where the full balance cannot be successfully processed in one transaction.
- Issue an invoice for any remaining balance.
- Restrict or decline future bookings until all outstanding amounts have been paid.
A partial payment does not waive or reduce the remaining balance owed. If only part of an applicable fee can be successfully processed, the remainder will continue to be outstanding and payable.
Where an amount remains unpaid, Salon Arrch may take lawful steps to recover the outstanding balance to the extent permitted by law.
POLICY AGREEMENT
These policies may be updated from time to time. The policies presented and agreed to at the time of booking apply to that appointment.
As part of the online booking process, clients are required to tick a checkbox confirming that they have read, understood and agree to these policies before their booking can be completed.
By ticking this box and proceeding with your booking, you confirm your agreement to these policies, including applicable cancellation, rescheduling, no-show, card-on-file, outstanding balance and payment terms.